Refund & Return Policy
Last Updated: January 2026
At Volt Moto Supply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns on most new and unused products within 30 days of delivery.
To qualify for a return, the item must:
Be unused and in its original condition
Be returned in its original packaging
Include all accessories, manuals, and documentation
Be accompanied by proof of purchase or order number
Volt Moto Supply reserves the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund:
Products that have been used, installed, modified, or damaged after delivery
Electrical components that have been installed or connected
Batteries
Special-order or custom-built products
Clearance, final sale, or discontinued items
Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To expedite your claim, please provide:
Your order number
A description of the issue
Clear photos or videos showing the damage or defect
Once reviewed, we may offer:
A replacement product
An exchange
A full or partial refund
For approved claims resulting from our error, Volt Moto Supply will cover applicable return shipping costs.
Return Process
To initiate a return, please contact our customer support team at:
Email: sales@voltmotosupply.com
Please include your order number and reason for the return.
Once approved, you will receive return instructions. Items returned without prior authorization may be refused.
Return Shipping
Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for all return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance, as Volt Moto Supply is not responsible for lost or damaged return shipments.
Refunds
After your returned item is received and inspected, we will notify you regarding approval of your refund.
If approved:
Refunds will be issued to the original payment method
Processing may take 5–10 business days
Original shipping charges are non-refundable
Depending on your financial institution, additional processing time may apply before funds appear in your account.
Order Cancellations
Orders may be canceled before shipment.
If an order has already been processed or shipped, it may be subject to return procedures and applicable shipping costs.
Custom, special-order, or made-to-order products may not be eligible for cancellation once processing has begun.
Warranty Claims
Many products sold by Volt Moto Supply are covered by manufacturer warranties. Warranty coverage, terms, and limitations vary by manufacturer.
For warranty assistance, please contact us with your order information and details of the issue.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Volt Moto Supply
Email: sales@voltmotosupply.com
Website: https://voltmotosupply.com/